Frequently Asked Questions

Faq

General Questions

Our cleaners are trained to do small jobs to big jobs. We have different varieties of cleaners who specialize in different types of cleaning. Trained to be attentive to detail, our cleaners will surely meet or exceed your expectations.

In other words, Smart Giant Cleaners can take away your stress by providing different types of hassle-free services within 60 seconds. 

We are one of the most competitive cleaning companies in your local area. We have the right resources to schedule professional cleaners within 60 seconds by using our Premium Cleaning application.

Busy parents and pet lovers choose to invest in our expert domestic cleaning services through our platform. Our cleaners ensure your home environment is safe by using eco-friendly chemicals.

WE CARE BEYOND CLEANING

Intensively cleaning every corner of your house so you can enjoy a fresh and clean home. Free your schedule so you can spend more quality time with your family and friends
Relieve yourself of the weekly chores so that you can focus on your career advancement

Smart Giant Cleaners are working really hard to expand our service area to the whole country. Please feel free to reach us so that we can see if we could reach our services to your address.

Please contact us here.

We understand that you will love the cleaning services of particular cleaners so, yes. We will always ensure that you get the same cleaner every time you book with us. In case they are not available, don’t worry! We will send you other cleaners and we guarantee that you will also love their work.

You can call us at 020 4167 9651 or drop us an email at info@smartgiantcleaners.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

We have a top vetted, rigorous recruitment process, and our cleaners go through police checks. With that said, YES. Our cleaners are trustworthy, honest, and hardworking. For your peace of mind, many of our clients are not home when their cleaner arrives. Therefore, they opt to give the cleaner a key. Please instruct our cleaners ahead of time regarding where they can get the key.

The answer is YES! Our cleaners bring their own cleaning equipment and tools. But if you want them to use your home cleaning equipment and cleaning chemicals, then you may do so. You can instruct our cleaners upon their arrival.

It is between you and your cleaner to decide on the best option. We do have a few requests for the safety of our cleaners. If you think your dogs are quite aggressive towards visitors, please let the cleaners know and keep them away for a while so that the cleaner will feel safe doing their job.

Technical Questions

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

Have you ever sat down in your living room and out of nowhere spotted a speck of single dirt on your wall and thought your home might need a good scrub? We are glad to offer you our sporadic house cleaning services.

Typically, clients who book our deep cleaning haven’t done any general cleaning in the past three months. With that being said, all the grime and dirt should have already covered your walls and windows. Don’t stress yourself over it anymore! Book our deep cleaning services and let our cleaner leave your home speckless.

Are you looking for general cleaning where all of your nooks, walls, and crevices are wiped clean? Did you have a general clean up a couple of weeks ago and wanted to maintain the cleanliness of your home?

If you are struggling to squeeze chores into your schedule, our Regular Cleaning Service have got you covered! Typically, clients who ask for a standard cleaning are the ones who do not need a detailed checklist. We can cover all parts of your home. From the living room, kitchen to the bedrooms and bathrooms.

We provide professional steam upholstery cleaning in Auckland, Hamilton, Christchurch, and Wellington. We can do general upholstery cleaning, rejuvenation, stain protection, stain removal on fabric sofas and lounges, Ottomans, mattresses, dining chairs, and Lazyboy.

Do you need extensive cleaning in specific areas of your home like the bathrooms, kitchen, and living room? Have you recently moved into a new home and wanted a thorough cleaning of the bathroom and kitchen?

The best service for you is the hourly cleaning. With this, you can customize your specific checklist and allow your cleaner to work on it depending on the time that you requested them to perform their cleaning duties. They can focus on cleaning the areas in your home that you wish them to.

Typically, clients who have booked this service with us want a specific area of their home cleaned. Often, they either book weekly or monthly, depending on their needs. They cannot stand the dirt anymore but do not have the time to do it themselves. With that, they chose to book the service for an hourly cleaning fee.

Looking to grow your business but did you not have enough resources to accommodate new customers after every check out due to the mess of the previous occupants? Let our cleaners do the job for you! With our Hourly cleaning services, you can focus on other operations and aspects of your business.

This has become a top question amongst many of our customers and rightfully so.

Coronavirus, also known as Covid-19, has rapidly gained an insidious reputation. It can survive on surfaces anywhere from 5 to 17 days depending on the surface.

Smart Giant Cleaners follows the top prevention procedures when it comes to the cleanup and disinfection of disease and viruses. Due to the nature of Coronavirus, we continue to consult with the Center for Disease Control & Prevention (CDC) for current information.
Residential Window Cleaning

We use the latest products and technology that enables us to safely and efficiently clean your windows, resulting in cost-effectiveness. You can trust that our cleaners are true professionals and that your residential windows will be cleaned to the highest standard with no streaks, smudges, or scratches.

Of course, it goes without saying that we are very meticulous when it comes to cleaning. With that, you are guaranteed that our cleaners can completely wipe clean your windows and leave it sparkling clean!

We know that it is important to each of our customers that the residential window cleaners we send to your homes. We understand that our team is often required to work inside your private homes, so it is important to us that we send the most trusted employees to service your property.

Our carpet cleaning services can provide you with results that are visually pleasing. We use professional Italian portable machines and 100% non-toxic and environmentally friendly steam carpet cleaning products.

We use a mixture of hot water and a high-powered extraction method while using eco-friendly shampoo. With our eco-friendly cleaning methods, Premium Clean makes sure that your home is a safe and healthy environment for your pets and kids.
You get a fresh and clean carpet that’s not full of chemicals that can harm your children, family, and pets.

Cleaning depends upon your individual needs. We offer basic home clean, regular house cleaning as well as intensive deep cleaning and end of tenancy cleaning.

Smart Giant Cleaners home clean-up covers all domestic work from cleaning bedrooms to bathrooms and living spaces to kitchens. The difference of a home clean-up from regular house cleaning is the period and frequency of the cleaner’s visits. For regular house cleaning, you have the option to choose between daily, weekly, or monthly.

If your home or commercial space needs more deep cleaning on a casual basis, the sporadic house cleaning is the best service for you.

Smart Giant Cleaners also offers an end of tenancy cleaning that caters to all of your cleaning needs as well as satisfies the requirements of the landlord or tenant.

The services do not stop there. Smart Giant Cleaners also caters to airbnb businesses. Our Airbnb cleaning covers cleaning needs for vacation rental rooms. We also supply fresh linen and cover amenities. Right now, this service is only available in the limited area but we are looking forward to expanding the service to other cities.

We also cover carpet, lawn and garden, as well as window cleaning, exterior house washing to ensure you are getting the right service. Give us a call at 020 4167 9651 and let’s see how we can work together.

Booking Questions

We want to make your life easier and simpler. We already know that you want more time for yourself, your loved ones, or other important matters. With that said, we have used digital technology to give you plenty of options to book with us and make it faster for you to get somebody to clean your home!

You can simply go to our booking page and put all the details necessary.  We will then send you a confirmation email regarding about your booking.

Cleaning depends upon your individual needs. We offer basic home clean, regular house cleaning as well as intensive deep cleaning and end of tenancy cleaning.

Smart Giant Cleaners home clean-up covers all domestic work from cleaning bedrooms to bathrooms and living spaces to kitchens. The difference of a home clean-up from regular house cleaning is the period and frequency of the cleaner’s visits. For regular house cleaning, you have the option to choose between daily, weekly, or monthly.

If your home or commercial space needs more deep cleaning on a casual basis, the sporadic house cleaning is the best service for you.

Smart Giant Cleaners also offers an end of tenancy cleaning that caters to all of your cleaning needs as well as satisfies the requirements of the landlord or tenant.

The services do not stop there. Smart Giant Cleaners also caters to airbnb businesses. Our Airbnb cleaning covers cleaning needs for vacation rental rooms. We also supply fresh linen and cover amenities. Right now, this service is only available in the limited area but we are looking forward to expanding the service to other cities.

We also cover carpet, lawn and garden, as well as window cleaning, exterior house washing to ensure you are getting the right service.

So give us a call at 020 4167 9651 or send us an email to info@smartgiantcleaners.co.nz to discuss about the total price of the service.

Our Credit Card payment method is fully encrypted to provide 100% safety to you. Take note that you are not paying at the time of booking. 

With this, you will only be charged once the service has been completed. Of course, we want you to be happy with our service that’s why we have the 100% satisfaction guaranteed. 

In order to pursue booking, we need credit card services. Kindly see our Privacy Policy for more details about data collection.

No. All cleaners and services booked with us through the website. Our cleaners are instructed not to accept cash/cheque.

Do you wish to reschedule your cleaning appointment due to a conflict of schedule or other personal reasons? Regardless of that, we will surely help you find the best time we can visit your home.

You can contact us for rescheduling in a very simple way. Kindly send us an email thorough to info@smartgiantcleaners.co.nz or simply give us a call at 020 4167 9651.

Please do not hesitate to contact us to reschedule your appointment. We will gladly serve you!

We acknowledge that all homes are different. With that, we put the decision into your hands. You can customize your own checklist, depending on what your home needs! Every cleaning service product we offer allows for special instructions which you can write together with booking or give us a call at 020 4167 9651.

The number of cleaning hours depends on what you have booked. With that, it is up to you to decide the number of hours cleaning you want provided.

If you are quite unsure of the typical duration, we highly advise running through the cleaning needs of each room and the level of detail you would like. Do you want your walls scrubbed or your appliances wiped? Then you must include them in the add-ons when booking. This will help you both determine how long the job should take and what can be achieved in the timeframe you have allocated.

Of course, your satisfaction is our priority. Give us a call and we’ll give you some advice on how to make the most out of your cleaning service.

Need more question?

contact us for more detail.